Refund policy

Last Updated: September 9, 2026

In this Refund Policy, "Solvanea", "we", "us" and "our" refer to Solvanea, the operator of Solvanea.com. This Refund Policy forms part of the binding agreement between you and Solvanea and is incorporated into our Terms of Service. It applies to purchases made through Solvanea.com. Capitalized terms not defined here have the meaning given in the Terms of Service.

We want you to feel the difference. The sections below explain when refunds are available, how to request one, and how we handle subscription renewals, damaged shipments, lost packages, refused deliveries, chargebacks and purchases made outside our authorized channels.

If you have any questions, email us at support@Solvanea.com.

IMPORTANT — YOUR U.S. CONSUMER RIGHTS

The guarantees and refund arrangements described in this Policy are voluntary commercial benefits provided by Solvanea and do not limit any rights or remedies you may have under applicable federal or state law.

For ordinary purchases made through Solvanea.com, there is no general federal 14-day change-of-mind cancellation period for online purchases. The Federal Trade Commission's Cooling-Off Rule applies only to certain sales made at a consumer's home or at certain other temporary locations and generally does not apply to ordinary online purchases.

Returns and refunds for non-defective Products are therefore governed by this Refund Policy except where applicable federal or state law provides you with additional rights.

Nothing in this Refund Policy excludes or restricts any right or remedy that cannot lawfully be excluded or restricted under applicable U.S. law.

SECTION 1 — THE SOLVANEA 90-DAY MONEY-BACK GUARANTEE (FIRST-TIME ORDERS)

If you don't notice meaningful joint comfort, recovery support or healthy uric acid support within 90 days of receiving your first Solvanea order, simply email support@Solvanea.com and we'll refund the cost of the product.

Open the bottle. Take the capsules. Give it the full 90 days. The product has to be taken to properly evaluate it — that's the whole point of the guarantee.

This commercial guarantee is provided in addition to any rights or remedies available to you under applicable federal or state law.

Eligibility

  • The 90-day period begins on the date your order is delivered, according to carrier tracking confirmation.

  • Available to first-time Solvanea customers only.

  • Limited to one Money-Back Guarantee refund per household.

  • Open bottles are permitted. The capsules need to be taken to evaluate the product.

  • Bundle orders, including 2-bottle and 3-bottle orders, qualify as a single first-time purchase. The refund covers the bundle as a whole rather than individual bottles.

  • Subscription renewal orders after the first order are covered by Section 2 below rather than this guarantee.

What we refund

  • Refund amount: the product cost paid at the time of purchase.

  • Original shipping charges, if any, are not refunded under the commercial 90-Day Money-Back Guarantee, except where we made an error, such as sending the wrong item, or where applicable law requires otherwise.

  • Optional shipping protection fees are not refundable, except where required by law.

  • No return is required in most cases. You keep the product. Because no return is required, you do not pay return postage.

  • If you choose to exchange your product instead of receiving a refund under this commercial guarantee, the 90-Day Money-Back Guarantee will no longer apply to the original product.

How to request a Money-Back Guarantee refund

  1. Email support@Solvanea.com from the email address associated with your order, using the subject line "REFUND REQUEST".

  2. Include your order number and a brief description of why you're requesting a refund.

  3. We aim to respond within 2 business days. Once approved, refunds under this commercial guarantee are issued to the original payment method, typically within 7 business days of approval. Your bank or payment provider may require additional processing time before the refund appears in your account.

SECTION 2 — REFUNDS ON SUBSCRIPTION RENEWAL ORDERS

The 90-Day Money-Back Guarantee in Section 1 covers your first subscription order in the same way as a first-time one-off purchase.

Renewal orders — meaning the second shipment onwards on an active subscription — are governed by this section.

  • Window: 30 days from the delivery date of the renewal shipment.

  • Handling fee: a $5 handling fee is deducted from refunds made under this voluntary renewal refund policy to cover renewal-order handling costs.

  • The $5 handling fee does not apply where applicable law requires a full refund.

  • No return required. In most cases, we do not ask you to send the product back. You may keep the product.

  • Refund amount: the product cost paid for that renewal, less the $5 handling fee where applicable. Original shipping charges are not refunded under this voluntary policy unless required by law.

  • One refund per renewal cycle. If you want to stop future renewals, please see the cancellation rules in our Subscription & Cancellation Policy.

  • To request a renewal-order refund, email support@Solvanea.com within 30 days of the renewal shipment's delivery, using the subject line "REFUND REQUEST" and including your order number. We aim to respond within 2 business days and approved refunds are issued to the original payment method within 7 business days of approval.

Canceling a subscription is separate from refunding a renewal. Canceling stops future charges; requesting a refund concerns a charge that has already been made.

For cancellation methods, applicable cut-off periods, pause and skip options, price-change notices and payment retry arrangements, please see our Subscription & Cancellation Policy.

SECTION 3 — DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective or contains the wrong item, please contact us at support@Solvanea.com within 14 days of delivery where reasonably possible and include:

  • Your order number;

  • Clear photographs of the damaged, defective or incorrect product; and

  • A photograph of the delivery packaging if there is visible exterior damage.

Under our customer service policy, you may choose either a free replacement or a full refund of the affected product, depending on the circumstances.

You do not need to return a damaged or defective item unless we specifically ask you to do so. If a return is required, we will provide appropriate return instructions and, where required, cover the reasonable cost of return.

Replacements are sent at no additional cost.

Nothing in this section limits any rights or remedies you may have under applicable federal or state law for defective, damaged, misdescribed, or otherwise non-conforming goods.

SECTION 4 — REFUSED OR UNDELIVERABLE PARCELS

If a package is returned to us as undeliverable because of an incorrect shipping address supplied by you, refused delivery or failure to collect the package, we may refund the product cost less the original delivery charge and a $5 restocking fee, where permitted by law.

The refund is normally issued to the original payment method within 7 business days after the package has been received back at our warehouse.

The $5 restocking fee will not apply where the failed delivery was caused by an error on our part or where applying the fee would conflict with applicable law.

If the carrier indicates that the package can still be redelivered, for example following an address correction, you may also be able to resolve the issue directly with the carrier.

Once an order has been confirmed and dispatched, we may not be able to change the shipping address or redirect the package while it is in transit. Please make sure your shipping address and ZIP code are correct before completing checkout.

SECTION 5 — TRACKING SHOWS "DELIVERED" BUT THE PARCEL IS MISSING

Carriers may occasionally mark packages as delivered before they are physically handed to you, leave them in a safe place, or give them to another member of your household or a neighbour.

If your tracking shows "Delivered" but you cannot find the package, please follow these steps:

  1. Allow up to 48 hours after the "Delivered" timestamp where appropriate. Occasionally a package may arrive after being scanned as delivered.

  2. Check with neighbours and other household members and look in likely safe places, including your doorstep, porch, shed, garage, package box, reception, concierge area or any location specified as a safe place.

  3. Contact the carrier and ask them to investigate the delivery. Carriers may have additional delivery information, including GPS or proof-of-delivery data.

  4. Email support@Solvanea.com using the subject line "MISSING PARCEL". Include your order number and a brief description of the steps you have already taken.

We will review the circumstances and work with you to resolve the issue. Depending on the circumstances and applicable law, this may include a free replacement or refund.

We reserve the right to investigate repeated or potentially fraudulent missing-package claims. Nothing in this section limits any rights or remedies you may have under applicable federal or state law.

SECTION 6 — LOST OR DELAYED PARCELS

If your order has been dispatched but the carrier shows no tracking movement for 7 business days, please email support@Solvanea.com with your order number.

We will work with the carrier to locate the package or arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Please report a potentially lost package to us within 30 days of the estimated delivery date shown in your dispatch confirmation email wherever reasonably possible. Reporting the issue promptly helps us raise an investigation with the carrier while tracking information remains available.

Nothing in this section limits any rights or remedies you may have under applicable law. If we cannot ship an order within the time stated at checkout or in our advertising, or within the timeframe otherwise required by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will provide any notice, delay option, cancellation right, or refund required by that Rule.

For the purposes of this Policy, "business days" means Monday through Friday, excluding U.S. federal holidays.

SECTION 7 — CHARGEBACKS

If you have a question or concern about a charge — including a subscription renewal, refund timing or a payment you do not recognise — please contact us first at support@Solvanea.com.

We will try to resolve legitimate issues directly as quickly as possible.

If you initiate a chargeback for a payment that we reasonably believe to be valid, we may provide relevant evidence to your bank, card provider or payment service provider in response to the dispute.

Repeated fraudulent or abusive chargeback activity may result in restrictions on future orders or termination of an account, where permitted by law and in accordance with our Terms of Service.

Nothing in this section prevents you from exercising any legitimate rights you have through your bank, card provider, payment provider or applicable federal or state consumer-protection law.

SECTION 8 — U.S. CUSTOMERS AND SHIPPING LIMITATIONS

Solvanea currently ships orders under this Policy to shipping addresses in the forty-eight (48) contiguous United States and the District of Columbia.

We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories (including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands), APO/FPO/DPO military addresses, or international addresses outside the United States, unless expressly stated otherwise at checkout.

If an order is forwarded outside the regions we officially serve through a third-party freight-forwarding or package-forwarding service, our ability to provide replacements, returns, refunds, or warranty support may be limited because we cannot control or verify the onward shipment.

Any such limitation is subject to applicable law and does not affect rights or remedies that cannot legally be excluded.

SECTION 9 — PRODUCTS PURCHASED OUTSIDE AUTHORIZED CHANNELS

Our voluntary refunds, replacements and warranty services are only available for Solvanea products purchased through an Authorized Channel.

Authorized Channels currently consist of:

  • This website, Solvanea.com; and

  • Any official Solvanea storefront on Amazon that we have expressly designated as authorized.

Products purchased from other sources — including third-party Amazon sellers that are not our designated storefront, eBay sellers, Walmart Marketplace sellers, Temu, TikTok Shop, Facebook Marketplace, Instagram resellers or other retail or online channels that we have not expressly authorized — may not qualify for Solvanea's voluntary refund, replacement, exchange or warranty programmes.

Products from unauthorized sources may have been stored incorrectly, repackaged, tampered with or counterfeited, and we may be unable to verify their authenticity, storage history or condition.

This section relates to Solvanea's voluntary guarantees and services and does not remove any rights or remedies you may have against the retailer or seller from whom you purchased the Product under applicable law.

For more information, please see our Authorized Resale Policy.

SECTION 10 — HOW TO REQUEST A REFUND

The quickest way to contact us about a refund is by email.

  1. Email support@Solvanea.com from the email address associated with your order.

  2. Use the subject line "REFUND REQUEST" so our support team can direct your message appropriately.

  3. Include:

    • Your order number;

    • The reason for your refund request;

    • Clear photographs if your request concerns a damaged, defective or incorrect item; and

    • Any relevant tracking information if your request concerns a missing or lost package.

  4. We aim to respond to refund requests within 2 business days, Monday to Friday, excluding U.S. federal holidays.

  5. Refunds issued under our voluntary refund policies are normally processed to the original payment method within 7 business days of approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Where a refund is required by applicable federal or state law, it will be processed within the timeframe required by that law.

Refunds are normally issued to the original payment method used for the purchase. We are generally unable to issue a refund to a different card, bank account or individual.

SECTION 11 — RETURNS ADDRESS

In many cases covered by our voluntary guarantee, no physical return is required.

If we determine that a return is required for your situation, we will provide you with return instructions and the appropriate returns address by email after reviewing your request.

Where applicable, we will also explain whether return postage is covered by Solvanea or is your responsibility.

For security and operational reasons, we do not publish a public returns address in this Policy.

Please do not send products back to us without first emailing support@Solvanea.com and receiving written return instructions.

Unauthorized returns may take longer to identify and process.

This does not affect any return right or remedy you may have under applicable federal or state law.

SECTION 12 — MARKETING STATEMENTS ABOUT THE MONEY-BACK GUARANTEE

You may see badges, banners or marketing language on Solvanea.com or in our advertising using phrases such as:

"100% Money-Back Guarantee"
"Risk-Free Trial"
"90-Day Risk-Free Trial"
"No questions asked"
"Feel better or it's free"

These statements refer to the 90-Day Money-Back Guarantee in Section 1 and are subject to the eligibility requirements and conditions set out in this Policy.

In particular, these statements apply to first-time Solvanea orders only, as indicated by wording such as "*First order only" on relevant product pages.

Subscription renewal orders are governed by Section 2. Other circumstances covered by this Policy — including damaged or defective products, refused packages, missing packages, lost packages, chargebacks, international deliveries and products purchased through unauthorized channels — are governed by their respective sections.

These marketing statements describe Solvanea's additional commercial guarantee. They do not replace, restrict, or reduce any rights or remedies you may have under applicable federal or state law.

SECTION 13 — CHANGES TO THIS POLICY

We may update this Refund Policy from time to time.

For material changes — meaning changes that materially reduce our voluntary refund benefits or change the conditions for receiving a voluntary refund — we will provide reasonable advance notice where appropriate, including by updating this Policy on Solvanea.com with a new "Last Updated" date and, where appropriate and where we hold your email address, by email.

Existing orders will continue to be treated in accordance with the contractual terms and applicable federal or state law in effect for those orders.

If you have a pending refund request when this Policy changes, we will not use a subsequent change to unlawfully reduce rights or contractual benefits that already apply to your purchase.

Non-material changes — for example formatting corrections, typo corrections, clarifications that do not reduce your rights or updates to contact information — may take effect when posted, with the "Last Updated" date revised accordingly.

SECTION 14 — CONTACT

If you have any questions about this Refund Policy or a specific order, please contact us:

  • Email: support@Solvanea.com

  • Business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays

For questions about canceling a subscription, please see our Subscription & Cancellation Policy.

For delivery times and the areas we serve, please see our Shipping Policy.

For the broader terms governing your purchase, please see our Terms of Service.