Terms of service

Last Updated: September 9, 2026

See also: Privacy Policy · Refund Policy · Shipping Policy · Subscription & Cancellation Policy · Mobile Messaging Terms · Authorized Resale Policy

These Terms of Service (these "Terms" or this "Agreement") constitute a binding legal agreement between you and, doing business as Solvanea ("Solvanea", "we", "us", or "our"), and govern your access to and use of Solvanea.com (the "Site") and any products, subscriptions, content, and services made available through the Site (collectively, the "Service").

By creating an Account, placing an order, starting a Subscription, signing up for our email or SMS programs, or otherwise using the Site or Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, Refund Policy, Shipping Policy, Subscription & Cancellation Policy, Mobile Messaging Terms, and Authorized Resale Policy, each as posted on the Site and incorporated into these Terms by reference.

If you do not agree to these Terms, do not use the Site or place an order.

Nothing in these Terms limits any right or remedy that cannot lawfully be excluded or limited under applicable federal or state law.

SECTION 1 - IMPORTANT NOTICE ABOUT YOUR LEGAL RIGHTS

Please read these Terms carefully. Sections 25 through 28 contain an agreement to resolve most disputes through individual binding arbitration, a class-action waiver, a mass-action procedure, and a jury-trial waiver, to the fullest extent permitted by applicable law. You may opt out of the arbitration agreement in Section 25 within thirty (30) days of first agreeing to these Terms by following the procedure in Section 25.

These Terms also contain provisions concerning Subscriptions, recurring billing, refunds, limitations of liability, governing law, and time limits for certain claims.

SECTION 2 - DEFINITIONS

For purposes of these Terms:

  • "Account" means your registered customer account on the Site.

  • "Authorized Channel" means the Site (Solvanea.com) and any retailer or marketplace that we expressly designate as authorized in our Authorized Resale Policy.

  • "Last Updated" means the date stated at the top of these Terms.

  • "Product(s)" means dietary supplement products and any related goods sold through the Site.

  • "Service" means the Site, e-commerce platform, Subscription program, messaging programs, and related services we provide.

  • "Subscription" means a recurring purchase of one or more Products under a selling plan that renews automatically until canceled.

  • "Site" means Solvanea.com and any subdomains we operate.

  • "You" and "your" mean the person agreeing to these Terms.

SECTION 3 - ELIGIBILITY AND U.S. MARKET

You must be at least eighteen (18) years old to create an Account, place an order, or start a Subscription.

By using the Site or placing an order, you represent that:

  • (a) you are at least eighteen (18) years old;

  • (b) you have the legal capacity to enter into a binding contract;

  • (c) the information you provide is accurate and complete; and

  • (d) the shipping address you provide is within a location currently supported by our Shipping Policy.

The Site is intended principally for customers in the United States.

Unless our Shipping Policy or checkout expressly states otherwise, we currently ship to the forty-eight (48) contiguous United States and the District of Columbia. We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories (including Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Commonwealth of the Northern Mariana Islands), APO/FPO/DPO military addresses, or international addresses outside the United States.

We may refuse or cancel an order that falls outside our supported shipping area or otherwise does not comply with these Terms.

SECTION 4 - ACCOUNT SECURITY

If you create an Account, you are responsible for:

  • (a) keeping your login credentials and authentication information confidential;

  • (b) taking reasonable steps to prevent unauthorized access to your Account;

  • (c) promptly notifying us at support@solvanea.com if you suspect unauthorized use or a security breach; and

  • (d) keeping your contact, billing, and shipping information current and accurate.

We may lock, suspend, or terminate an Account where we reasonably believe it has been compromised, used fraudulently, or used in breach of these Terms.

We are not responsible for loss resulting from your failure to safeguard your credentials to the extent permitted by applicable law.

SECTION 5 - GENERAL CONDITIONS

To the extent permitted by law, we may refuse service, cancel orders, limit Product quantities, suspend Accounts, or restrict access where we reasonably believe activity:

  • (a) is fraudulent or presents material fraud indicators;

  • (b) is intended for unauthorized resale;

  • (c) constitutes abuse of our returns, refunds, promotions, or chargeback processes;

  • (d) involves unauthorized access or attempted unauthorized access to systems or data;

  • (e) is prohibited by sanctions, export-control, or other applicable laws; or

  • (f) otherwise violates these Terms or applicable law.

You must not reproduce, duplicate, copy, sell, resell, or exploit any material portion of the Service except as permitted by law or with our written permission.

SECTION 6 - ACCURACY OF INFORMATION; NO DISEASE CLAIMS

General information on the Site is provided for informational purposes and may be updated from time to time.

Where the Site references studies, research, or scientific literature concerning individual ingredients, those references do not necessarily represent clinical trials on a finished Solvanea Product and do not guarantee that any Product will produce a particular result.

Our Products are dietary supplements, not drugs. Unless expressly authorized by applicable law, we do not claim that our Products diagnose, treat, cure, mitigate, or prevent any disease.

Any structure/function, general well-being, nutrient-content, or health claim made about a Product is intended to be used only where lawful and supported as required by applicable law.

Where a structure/function or other claim requires the disclaimer mandated by the Federal Food, Drug, and Cosmetic Act and the Dietary Supplement Health and Education Act of 1994 ("DSHEA"), the required FDA disclaimer applies.

SECTION 7 - HEALTH INFORMATION; FDA / DSHEA DISCLAIMER

Information on the Site, in Product descriptions, and in our marketing, Subscription, email, or SMS communications is provided for general informational purposes only. It is not medical advice, a diagnosis, or a substitute for advice from a physician, pharmacist, or other qualified health care professional.

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Always follow the directions and warnings on the Product label. Do not exceed the recommended serving or dose stated on the label.

Consult a qualified health care professional before using a Product if you are pregnant, nursing, taking medication, have a medical condition, are under medical supervision, or are scheduled for surgery.

Discontinue use and seek appropriate medical attention if you experience an adverse reaction.

Individual experiences and results vary. Testimonials, reviews, photos, and case studies reflect individual experiences and do not guarantee that you will achieve the same outcome.

SECTION 8 - PRODUCTS; NATURAL VARIATION; SAFETY AND RECALLS

Our Products are dietary supplements and may contain ingredients that naturally vary between production lots.

As a result:

  • capsule color, fill appearance, density, packaging, or other non-material characteristics may vary slightly between lots;

  • Product images on the Site are illustrative and actual Products may differ slightly in appearance;

  • labels, ingredient sourcing, manufacturing locations, packaging, or formulations may be updated from time to time where lawful; and

  • each Product should be stored and used in accordance with its label and before any applicable expiration or best-by date.

We take Product safety seriously. If a safety or quality issue is identified, we may investigate, suspend sales, notify affected customers, withdraw Product, or conduct a voluntary or required recall in coordination with the U.S. Food and Drug Administration ("FDA") or other appropriate authorities.

Quantities may be limited and we may reasonably allocate or decline orders.

SECTION 9 - PRICING; CHANGES; PRICING ERRORS

(a) Single-purchase orders. Prices are displayed in U.S. Dollars (USD / $) unless stated otherwise. We may change prices before an order is accepted. Once an order has been accepted, the price for that accepted order will not be increased.

(b) Subscriptions. Subscription renewals will be charged at the price disclosed for the applicable renewal, subject to advance notice required by applicable law and the terms of our Subscription & Cancellation Policy.

If we materially change the price, billing frequency, or other material Subscription terms, we will provide any advance notice required by applicable law before the change applies to a future renewal and will explain how you can cancel before the change takes effect.

(c) Pricing errors. If a Product is displayed at an incorrect price due to an obvious pricing, typographical, technical, or system error, we may contact you before shipment to ask whether you wish to proceed at the correct price or cancel the order and receive a refund.

We are not obligated to honor an obvious pricing error, system glitch, or unauthorized promotional code to the extent permitted by applicable law.

SECTION 10 - ORDER ACCEPTANCE; PAYMENT

Your placement of an order constitutes an offer to purchase Products subject to these Terms. Unless otherwise stated during checkout, an order is accepted when we send you an order-acceptance or shipment confirmation indicating that we have accepted the order.

We may decline an order where we reasonably suspect fraud, unauthorized resale, a pricing error, breach of these Terms, or shipping outside our supported area.

If we decline an order after payment has been taken, we will refund the relevant amount to the original payment method.

Payment. Charges are stated and processed in U.S. Dollars unless checkout expressly states otherwise. You authorize us and our payment providers to charge your chosen payment method for the amount shown at checkout, including applicable sales tax and shipping charges.

Card updater services. Our payment providers and card networks may use account-updater services so recurring payments can continue when a payment card is replaced, renewed, or reissued, where supported by your card issuer. Contact your card issuer regarding any opt-out rights it offers.

Payment disputes and chargebacks. If you believe a charge is incorrect, contact support@solvanea.com so we can investigate. Nothing in these Terms limits any lawful right you have to dispute a payment with your bank, card issuer, or payment provider.

If you initiate a chargeback for a charge we reasonably believe is valid, we may dispute the chargeback using order, payment, account, and shipping records, and may restrict future orders or suspend an Account where permitted by law.

You must provide accurate billing and shipping information. We are not responsible for delays or non-delivery caused by materially inaccurate or incomplete information you provide, except where responsibility cannot lawfully be excluded.

SECTION 11 - SUBSCRIPTION PROGRAM (AUTO-RENEWAL)

Please read this section carefully. It governs recurring billing.

Auto-renewal. If you select a Subscription selling plan, your Subscription will renew automatically until canceled. You authorize us and our payment providers to charge the payment method on file for each renewal, including applicable taxes and shipping charges.

Cadence. Unless the offer presented at checkout states otherwise, Subscriptions renew every four (4) weeks (every 28 days).

Clear disclosure and consent. Before you enter a Subscription, we will clearly disclose the material recurring terms required by applicable law, including the recurring nature of the arrangement, price, billing frequency, and how to cancel. Where required, we will obtain your affirmative consent to the recurring charges before billing you.

How to Cancel

You may cancel your Subscription at any time without a cancellation fee using either of the following methods:

  1. Online portal. Visit Solvanea.com/a/loop_subscriptions/get-subscription-link, enter the email address associated with your Subscription, use the secure sign-in link, and select "Cancel subscription"; or

  2. Email. Email support@solvanea.com with "CANCEL SUBSCRIPTION" in the subject line and include the email address associated with the Subscription and, if available, your latest order number.

We do not require a telephone, voice, or video call to cancel.

When cancellation takes effect. Unless applicable law gives you an earlier or additional right, cancellation stops future renewals after the current processed Subscription order. It does not automatically reverse an order that has already been processed or shipped.

Federal and state automatic-renewal laws. Our Subscription program is intended to comply with applicable federal and state recurring-billing and automatic-renewal requirements, including the Restore Online Shoppers' Confidence Act ("ROSCA") and applicable state automatic-renewal laws.

Renewal and change notices. Where applicable law requires a renewal reminder, price-change notice, material-change notice, or other notice, we will provide it within the required timeframe.

Failed payments. If a Subscription payment fails, we may make reasonable retry attempts before pausing or canceling the Subscription. We will not charge a separate failed-payment penalty unless clearly disclosed and lawful.

Refunds on renewals. Our 90-day commercial money-back guarantee in Section 15 applies only to the first qualifying order, subject to its terms. Renewal and repeat-order refunds are governed by our Refund Policy and applicable law.

Pause, skip, or swap. Where available, you may request a pause, skipped shipment, or Product swap before the next billing date through the methods described in our Subscription & Cancellation Policy.

Additional Subscription terms may be set out in our Subscription & Cancellation Policy, which is incorporated into these Terms.

SECTION 12 - CHANNEL RESTRICTION; AUTHORIZED RESALE

Products purchased from the Site are intended for personal, non-commercial use unless we expressly agree otherwise.

You must not resell, redistribute, modify, repackage, relabel, or export a Product in a way that infringes our intellectual-property rights, misleads consumers, creates a safety risk, violates our Authorized Resale Policy, or otherwise violates applicable law.

Our Authorized Channels are limited to the Site and any third-party storefront or retailer we expressly identify as authorized in our Authorized Resale Policy.

To the extent permitted by law, voluntary guarantees, replacement programs, and commercial refund benefits may be limited to Products purchased through Authorized Channels. This does not affect rights or remedies you may have against the retailer or seller from whom you purchased the Product.

We may reasonably limit or refuse orders that appear to be intended for unauthorized commercial resale.

SECTION 13 - EMAIL AND MOBILE MESSAGING

If you provide your email address or mobile number and opt in where required, we may send promotional, marketing, transactional, or service communications in accordance with applicable law.

Email marketing. Commercial email is subject to the CAN-SPAM Act and other applicable law. Marketing emails will include an appropriate method to unsubscribe. We will honor valid opt-out requests within the timeframe required by law.

SMS marketing. If you affirmatively consent to receive marketing text messages, we may send recurring marketing or promotional texts using automated technology where permitted by law.

Consent to receive marketing texts is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

You may opt out of SMS marketing by replying STOP or using another opt-out method stated in the message. For help, reply HELP where supported or contact support@solvanea.com.

Transactional communications necessary to administer an order, Account, Subscription, payment, refund, security matter, or customer-service request are not marketing merely because they are sent electronically.

Additional terms governing SMS communications are set out in our Mobile Messaging Terms.

SECTION 14 - SHIPPING; DELIVERY; RISK OF LOSS

We ship to the locations described in our Shipping Policy.

Address accuracy. You are responsible for providing a complete and accurate shipping address. Contact us promptly if you identify an error. Whether an address can be changed depends on whether the order has already entered fulfillment or shipment.

Shipping timing. We aim to ship within the timeframe displayed at checkout or stated in our Shipping Policy. If we cannot ship within the time stated or within the timeframe otherwise required by the FTC's Mail, Internet, or Telephone Order Merchandise Rule, we will provide the notice, delay option, cancellation right, or refund required by applicable law.

Risk of loss. Except where applicable law provides otherwise, title and risk of loss for Products pass to you when the Product is delivered to the carrier. Notwithstanding that allocation, our Shipping Policy may provide replacement or refund remedies for packages genuinely lost in transit.

If an order is lost, materially delayed, damaged in transit, or shown as delivered but not received, contact support@solvanea.com. We will investigate and provide any remedy required by law or by our Shipping or Refund Policy.

SECTION 15 - REFUNDS; 90-DAY MONEY-BACK GUARANTEE

15.1 Applicable consumer rights

Returns, refunds, replacements, and cancellation rights are governed by our Refund Policy and applicable federal and state law.

There is no general federal 14-day change-of-mind cancellation period for ordinary online purchases. Certain federal or state laws may provide additional rights in particular circumstances.

Nothing in these Terms limits a right or remedy that cannot lawfully be excluded.

15.2 90-day commercial money-back guarantee

In addition to any rights provided by applicable law, we offer a 90-day money-back guarantee for a customer's first qualifying Solvanea order, limited to one guarantee refund per household.

The 90-day period begins on the delivery date shown by carrier tracking or other reasonable delivery confirmation.

Open bottles are permitted under this commercial guarantee. Unless our Refund Policy states that a return is required for a particular case, no Product return is required in most cases.

Subscription renewals, repeat one-time orders, and customers who have already received a refund under the 90-day guarantee are subject to the separate voluntary refund terms in our Refund Policy.

The commercial guarantee is separate from any rights or remedies available under applicable law.

See our Refund Policy for eligibility requirements, refund amounts, procedures, exclusions, timelines, damaged-package procedures, missing-package processes, and renewal-order refund terms.

SECTION 16 - USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you submit reviews, photos, videos, testimonials, comments, ideas, suggestions, feedback, or other content ("User Submissions"), you grant Solvanea a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, store, adapt, edit, translate, publish, display, distribute, publicly perform, create derivative works from, and otherwise use the User Submission in any media in connection with operating, promoting, and marketing Solvanea and our Products, subject to applicable law.

Where your User Submission includes your name, social-media handle, image, voice, or likeness, you grant us permission to use those elements in connection with the User Submission to the extent you have the right to grant that permission.

You represent and warrant that:

  • (a) you own or control the rights needed to submit the content;

  • (b) the content is not knowingly false, defamatory, unlawful, or infringing;

  • (c) the content does not contain an unlawful disease or medical claim;

  • (d) you will clearly and conspicuously disclose any material connection with Solvanea where required by the FTC Endorsement Guides or other applicable law; and

  • (e) you are at least eighteen (18) years old.

We may moderate, reject, decline to publish, or remove User Submissions where reasonably necessary, including content we reasonably believe is fake, misleading, unlawful, unsafe, infringing, or inconsistent with these Terms.

We do not purchase or commission fake consumer reviews. We may take reasonable steps to identify, prevent, and remove fake or misleading reviews in accordance with applicable law.

Nothing in these Terms is intended to restrict a consumer's lawful right to provide an honest review or assessment of our Products, Service, or conduct.

SECTION 17 - PERSONAL INFORMATION; PRIVACY

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Depending on your state of residence and whether applicable legal thresholds are met, you may have rights relating to access, correction, deletion, portability, targeted advertising, sale or sharing of personal information, or other matters described in the Privacy Policy.

Privacy requests may be sent to support@solvanea.com or submitted through any privacy-rights method identified in the Privacy Policy or our Your Privacy Choices page.

SECTION 18 - ERRORS, INACCURACIES, AND OMISSIONS

The Site may occasionally contain typographical errors, inaccurate descriptions, incorrect availability information, pricing errors, or other mistakes.

We may correct errors and update information.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law and Section 9.

We do not use this section to avoid obligations arising from deceptive or unfair practices prohibited by applicable law.

SECTION 19 - PROHIBITED USES

You must not use the Site or Service:

  • (a) for unlawful purposes;

  • (b) to encourage or participate in unlawful activity;

  • (c) to infringe intellectual-property, publicity, privacy, or other rights;

  • (d) to harass, threaten, abuse, or defame others;

  • (e) to submit knowingly false or misleading information;

  • (f) to upload malware or malicious code or interfere with Site security;

  • (g) to use automated means to access, scrape, or place orders where prohibited by our technical controls, these Terms, or applicable law;

  • (h) to purchase Products for unauthorized resale;

  • (i) to reverse-engineer software except where applicable law expressly permits it; or

  • (j) to interfere with or circumvent security, fraud-prevention, or access controls.

We may suspend or terminate access where reasonably necessary in response to a serious or repeated violation.

SECTION 20 - DISCLAIMER OF WARRANTIES; PRODUCT SPECIFICITY

Except for express promises made in these Terms, our Refund Policy, or a Product description, and to the fullest extent permitted by applicable law, the Site, Service, and Products are provided "as is" and "as available."

To the fullest extent permitted by law, we disclaim warranties and conditions not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, and uninterrupted or error-free operation of the Site.

We do not warrant that any Product will achieve a particular health, wellness, sleep, cognitive, recovery, joint, uric-acid, or lifestyle result.

Nothing in this section excludes or limits:

  • (a) an express promise we make in our Refund Policy or Product descriptions;

  • (b) any warranty or right that cannot lawfully be disclaimed, including rights that may apply under the Magnuson-Moss Warranty Act or state law; or

  • (c) any other liability that applicable law does not allow us to disclaim.

Some states do not allow the exclusion of certain implied warranties, so some of the foregoing exclusions may not apply to you.

SECTION 21 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Solvanea and our parents, subsidiaries, affiliates, officers, directors, employees, agents, contractors, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost savings, loss of data, or loss of goodwill, arising out of or relating to these Terms, the Site, Service, Subscription, or Products, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms, the Site, Service, Subscription, or Products will not exceed the greater of:

  • (i) the amount you paid to Solvanea for the Product(s) giving rise to the claim; or

  • (ii) five hundred U.S. dollars (US $500).

The foregoing limitations do not apply to:

  • (a) fraud or intentional misrepresentation;

  • (b) liability for personal injury or death to the extent caused by conduct for which liability cannot lawfully be limited;

  • (c) liability arising from willful misconduct where it cannot lawfully be limited; or

  • (d) any other liability that cannot be excluded or limited under applicable law.

Some states do not allow the exclusion or limitation of certain damages. In those states, these limitations apply only to the fullest extent permitted by law.

SECTION 22 - INDEMNIFICATION AND RESPONSIBILITY FOR MISUSE

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Solvanea and our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, suppliers, and assigns from claims, losses, liabilities, damages, costs, and reasonable attorneys' fees arising out of or relating to:

  • (a) your material breach of these Terms;

  • (b) your violation of applicable law or the rights of a third party;

  • (c) your User Submissions;

  • (d) your fraudulent or intentional misuse of the Site or Service; or

  • (e) your infringement of intellectual-property rights.

This section does not require you to indemnify any party for that party's own fraud, willful misconduct, gross negligence, or any matter for which indemnification would be unlawful.

SECTION 23 - FORCE MAJEURE

Neither party will be liable for a delay or failure to perform an obligation where the delay or failure is caused by events outside that party's reasonable control, to the extent permitted by law.

Examples may include natural disasters, severe weather, public-health emergencies, labor disputes, supply-chain disruption, ingredient shortages, manufacturing outages, war, terrorism, civil unrest, sanctions, embargoes, government action, internet or hosting failures, payment-system failures, and carrier disruption.

This section does not remove any cancellation, refund, shipment, or other right that applicable law requires us to provide.

SECTION 24 - LIMITATION ON TIME TO FILE CLAIMS

To the fullest extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms, the Site, Service, Subscription, or Products must be commenced within one (1) year after the claim accrues. If not commenced within that period, the claim is barred.

This contractual limitation does not apply where applicable law prohibits shortening the applicable statute of limitations or otherwise makes this provision unenforceable.

SECTION 25 - MANDATORY BINDING ARBITRATION; FAA

Please read this section carefully. It affects your legal rights, including your right to sue in court and to have a jury trial. You have the right to opt out of this arbitration agreement within thirty (30) days of first agreeing to these Terms, as described below.

Federal Arbitration Act

This Section 25 is governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1-16, and federal arbitration law.

Scope

Except for the matters expressly excluded below, any dispute, claim, or controversy arising out of or relating to these Terms, our incorporated policies, the Site, Service, Subscription, or Products, whether based in contract, tort, statute, fraud, misrepresentation, or another legal theory (a "Dispute"), will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules, as modified by these Terms.

Informal Notice of Dispute

Before commencing arbitration, the party initiating the Dispute must send a written Notice of Dispute to the other party.

Notices to Solvanea must be sent to support@solvanea.com with the subject line "NOTICE OF DISPUTE".

The Notice should include:

  • (a) the claimant's full name and contact information;

  • (b) the order or Account information reasonably necessary to identify the matter;

  • (c) a description of the claim; and

  • (d) the relief sought.

The parties will attempt in good faith to resolve the Dispute informally for thirty (30) days before either party initiates arbitration.

Arbitration Procedure

Arbitration will be conducted by a single arbitrator selected in accordance with the applicable AAA Consumer Arbitration Rules.

The arbitration may be conducted by video conference or other remote means where permitted by the applicable rules and agreed or elected as allowed under those rules. Any in-person hearing location will be determined in accordance with the AAA Consumer Arbitration Rules and applicable law.

The arbitrator may award any individual remedy that would be available in court and that is permitted by applicable law.

Fees

Arbitration fees will be allocated in accordance with the applicable AAA Consumer Arbitration Rules and applicable law.

Carve-Outs

Notwithstanding this Section 25:

  • (a) either party may bring an eligible individual claim in small-claims court, provided the claim remains in that court;

  • (b) either party may seek temporary or preliminary injunctive relief in court where necessary to prevent imminent or irreparable harm pending arbitration; and

  • (c) claims concerning intellectual-property infringement or misuse may be brought in court to the extent permitted by applicable law.

30-Day Arbitration Opt-Out

You may opt out of Section 25 only within thirty (30) days of first agreeing to these Terms by emailing support@solvanea.com with the subject line "ARBITRATION OPT OUT" and including:

  • (i) your full name;

  • (ii) the email address associated with your Account or order;

  • (iii) the order number, if applicable; and

  • (iv) a clear statement that you wish to opt out of the arbitration agreement in Section 25.

An opt-out from Section 25 does not waive or alter any other provision of these Terms except to the extent another provision expressly depends on arbitration or applicable law requires otherwise.

This Section 25 survives termination of these Terms and cancellation of an Account or Subscription.

SECTION 26 - CLASS ACTION WAIVER

To the fullest extent permitted by applicable law, you and Solvanea agree that each may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, representative, collective, or private-attorney-general action or proceeding.

Unless both parties agree otherwise in writing or applicable law requires otherwise, no arbitrator may consolidate more than one person's claims or preside over a class, representative, or collective proceeding.

If a court of competent jurisdiction determines that this Section 26 is unenforceable as to a particular claim or request for relief, that claim or request will be handled in the manner required by applicable law, while the remainder of this Section and Section 25 will remain in effect to the maximum extent permitted.

SECTION 27 - COORDINATED OR MASS ARBITRATION

A "Mass Arbitration" means twenty-five (25) or more substantially similar arbitration demands filed against the same party within one hundred eighty (180) days and coordinated by the same or affiliated counsel or organizations.

If a Mass Arbitration is asserted, the parties will meet and confer in good faith regarding an efficient, fair, and orderly process consistent with the applicable AAA rules and applicable law.

To the extent permitted by the applicable arbitration rules and law, substantially similar claims may be administered in reasonable batches, with inactive claims tolled while earlier batches proceed.

Nothing in this section authorizes a procedure inconsistent with mandatory applicable law or binding arbitration-provider rules.

SECTION 28 - JURY TRIAL WAIVER

To the fullest extent permitted by applicable law, you and Solvanea each waive any right to a trial by jury in any court action, proceeding, or claim arising out of or relating to these Terms, the Site, Service, Subscription, or Products.

This waiver applies only where a jury-trial waiver is legally enforceable.

SECTION 29 - SEVERABILITY

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

If any part of Sections 25 through 28 is found unenforceable, the remainder of those Sections will continue in effect to the maximum extent permitted by law, subject to any ruling requiring a particular claim or remedy to proceed in court.

SECTION 30 - TERMINATION; SURVIVAL

These Terms remain in effect while you use the Site or Service or have outstanding contractual obligations.

You may stop using the Site at any time and may cancel a Subscription in accordance with Section 11.

We may suspend or terminate access where reasonably necessary because of fraud, serious misuse, material breach, security risks, or legal requirements.

Terms that by their nature are intended to survive termination, including provisions relating to payment obligations, intellectual property, User Submissions, liability, disputes, arbitration, and governing law, will survive to the extent applicable.

SECTION 31 - GOVERNING LAW AND VENUE

Federal Arbitration Act. Section 25 and any arbitration-related provisions governed by federal arbitration law are subject to the Federal Arbitration Act.

Substantive law. Except to the extent preempted by federal law or where mandatory law requires otherwise, these Terms and any Dispute are governed by the laws of the State of New York, without regard to conflict-of-laws principles.

Venue for non-arbitrable claims. Subject to applicable consumer-protection law and the small-claims carve-out in Section 25, any claim that is not subject to arbitration will be brought in the state or federal courts located in New York County, New York, and the parties consent to the jurisdiction of those courts.

Nothing in this section deprives a consumer of protections that applicable law does not permit to be waived.

SECTION 32 - ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, Subscription & Cancellation Policy, Mobile Messaging Terms, and Authorized Resale Policy, form the agreement between you and us regarding the matters they cover and supersede prior or contemporaneous agreements concerning those matters.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on a representation that applicable law treats as binding.

If we do not enforce a provision immediately, that does not mean we waive it.

Headings are for convenience only and do not affect interpretation.

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent where consent may lawfully be required. We may assign our rights or obligations in connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction, subject to applicable law.

Electronic communications. You consent to receive contractual communications, notices, disclosures, and records electronically where permitted by applicable law. Electronic records may satisfy legal writing requirements under the federal Electronic Signatures in Global and National Commerce Act ("E-SIGN Act") and other applicable electronic-transactions laws.

SECTION 33 - CHANGES TO THESE TERMS

We may update these Terms from time to time for legal, regulatory, security, operational, or commercial reasons.

Material changes will not be applied retroactively to completed transactions where doing so would be unlawful.

For active Subscriptions, where a material change affects future renewals, we will provide the notice required by applicable law and explain how to cancel before the change takes effect where required.

The updated "Last Updated" date will identify when these Terms were revised.

Your continued use of the Site after updated Terms become effective governs future use, but does not waive rights relating to earlier transactions that applicable law does not permit you to waive.

SECTION 34 - CONTACT INFORMATION; NOTICES

Questions, complaints, cancellation requests, refund requests, privacy requests, or legal notices may be directed to:

Solvanea
Legal entity: [LEGAL ENTITY NAME]
Business / mailing address: [U.S. BUSINESS OR MAILING ADDRESS]
Email: support@solvanea.com

Customer support is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding U.S. federal holidays, unless different hours are posted on the Site.

We do not require a live telephone call to submit an ordinary cancellation, refund, or customer-service request unless applicable circumstances make a telephone call necessary and the law permits it.

SECTION 35 - DIETARY SUPPLEMENT STATEMENTS

THESE STATEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THIS PRODUCT IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

Do not exceed the recommended serving or dose shown on the Product label. Keep Products out of reach of children. Follow all Product-specific directions and warnings.

Individual experiences may vary. Testimonials and reviews reflect individual experiences and are not guaranteed outcomes.

Consult a qualified health care professional before starting a dietary supplement if you are pregnant, nursing, taking medication, have a medical condition, are under medical supervision, or are scheduled for surgery.